Privacy Policy

Effective date: 13 September 2026
Website: https://lucky-mister.co.uk/
Contact (privacy requests): support@lucky-mister.co.uk

1. Scope

This Privacy Policy explains how we collect, use, share, and protect personal data when you visit or use our Services.

2. Data we collect

Account data: name, date of birth, address, email, phone.
KYC data (where required): ID document, proof of address, payment ownership proofs.
Usage & device data: IP address, device/browser details, logs, cookies, approximate location, fraud signals.
Payment data: method, masked card/IBAN/wallet identifiers, transaction timestamps/amounts (we do not store full card numbers).
Support communications: chat/email messages and call notes.

3. Legal bases

We process data to perform a contract (provide Services, payments), comply with legal obligations (age/identity checks, AML), pursue legitimate interests (fraud prevention, service security, analytics), and with consent (e.g., marketing cookies).

4. How we use data

Provide and improve Services; manage accounts and payments.
Verify identity/age and prevent fraud or misuse.
Personalize content and promotions where permitted.
Communicate service updates and respond to support requests.
Comply with audits, reporting, and legal requests.

5. Sharing

We may share data with: payment providers and banks; identity/KYC and anti-fraud vendors; game/technology providers; analytics and security partners; professional advisors; regulators or authorities when legally required. We require recipients to protect data appropriately.

6. International transfers

Where data leaves the UK/EEA, we use safeguards such as UK/EEA-approved standard contractual clauses or equivalent mechanisms.

7. Retention

We keep account and KYC/payment records for the period required by law (often 5+ years after account closure) and for legitimate interests such as fraud prevention and accounting. We then delete or anonymize data.

8. Your rights

Subject to law, you may request access, rectification, erasure, restriction, objection, or portability of your personal data. To exercise rights, contact support@lucky-mister.co.uk. We may need to verify your identity.

9. Cookies

See our Cookie Policy for details and how to manage preferences.

10. Security

We use encryption in transit, layered access controls, monitoring, and fraud screening. No method is 100% secure; please protect your credentials and enable available security features.

11. Children

We do not provide Services to persons under 18. We remove underage accounts upon verification.

12. Contact

Privacy questions: support@lucky-mister.co.uk