Complaints & Dispute Guidance

Effective date: 13 September 2026
Website: https://lucky-mister.co.uk/
Contact: support@lucky-mister.co.uk

1. Step 1 — Contact support

Reach support@lucky-mister.co.uk with your account email, a description of the issue, timestamps, and any screenshots. We aim to acknowledge within 24 hours and provide an update within 3 business days.

2. Step 2 — Escalation

If unresolved, ask for an escalation. A senior agent will review logs, payments, and decision history and reply with a reasoned outcome.

3. Step 3 — Independent review

If you disagree with our final response, you may request details of an independent dispute resolution process available for your region (where applicable). We will provide instructions and any required reference.

4. Records

Keep copies of correspondence. We store complaint files as required by law.